Privacy & Data Protection Policy

GOG Nation respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, contacting us, or interacting with our services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights available to you.

This policy should be read together with our Terms & Conditions.

1. Information We Collect

Depending on how you interact with our website, we may collect information including:

Personal information

  • Full name
  • Email address
  • Telephone number
  • WhatsApp/contact details
  • Billing address
  • Shipping address
  • City
  • State/Province
  • Country
  • Postal/ZIP code

Order information

  • Products purchased
  • Order ID
  • Order amount
  • Shipping information
  • Order history

Technical information

When you use our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website pages visited
  • General usage information

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders.
  • Process payments.
  • Arrange delivery or store pickup.
  • Communicate with you about your order.
  • Respond to customer-service requests.
  • Prevent fraud and unauthorized transactions.
  • Improve our website and services.
  • Maintain business and transaction records.
  • Comply with applicable legal and regulatory obligations.

3. Payment Information

Payments may be processed through third-party payment providers, including Flutterwave and other payment methods made available through our website.

GOG Nation does not need to store your complete card details on our website.

Payment information may be processed directly by the relevant payment provider according to its own privacy and security practices.

4. Sharing Your Information

We may share necessary information with trusted service providers where required to provide our services, including:

  • Payment processors.
  • Delivery and logistics providers.
  • Website hosting and technology providers.
  • Customer-support service providers.
  • Professional advisers where necessary.
  • Government or regulatory authorities where legally required.

We do not sell customers’ personal information for commercial purposes.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal obligations.

7. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion where legally applicable.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Request information about how your personal information is processed.

To exercise applicable privacy rights, contact us using the details below.

8. Cookies

Our website may use cookies and similar technologies to:

  • Keep products in your shopping cart.
  • Remember preferences.
  • Maintain login/session functionality.
  • Improve website performance.
  • Understand website usage.
  • Support security and fraud prevention.

You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

9. Third-Party Services

Our website may integrate third-party services such as payment processors, analytics services, shipping providers, social-media services, and other technology providers.

These providers may process information according to their own privacy policies.

10. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

11. International Data Transfers

Because GOG Nation may serve customers internationally and use third-party technology and payment providers, personal information may be processed or stored outside Nigeria.

Where applicable, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements.

12. Nigeria Data Protection Compliance

GOG Nation is committed to handling personal information responsibly and in accordance with applicable Nigerian data-protection laws and regulations, including the Nigeria Data Protection Act (NDPA) and applicable guidance issued by the relevant data-protection authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be published on this page with a revised “Last Updated” date.

14. Contact

For privacy or data-protection enquiries:

GOG Nation
Email: customer@gognation.com
Phone: +1 470 338 7197, +234 8088607969