At GOG Nation, we want our customers to have a clear understanding of our order cancellation and refund process.
Please read this policy before placing an order.
1. Order Cancellation
Customers may request cancellation of an order before the order has been processed or shipped.
To request cancellation, contact us as soon as possible using our customer-service email, phone, or WhatsApp contact.
Please provide:
- Your name
- Order ID
- Reason for cancellation
Once an order has been shipped, cancellation may no longer be possible.
2. Refunds
Where a refund is approved, the refund will normally be made using the original payment method where technically possible.
The processing time may depend on the payment provider and the customer’s bank or financial institution.
3. Products That Arrive Damaged or Incorrect
If you receive:
- The wrong product
- An incorrect size due to an error on our part
- A damaged product
- A product materially different from what was ordered
please contact us promptly after receiving your order.
Please provide your Order ID and clear photographs or other relevant information that may help us investigate the issue.
After review, we may offer an appropriate remedy, which may include replacement, exchange, refund, or another suitable resolution.
4. Change-of-Mind Returns
Returns or exchanges due solely to a change of mind may be subject to our applicable return conditions, product condition requirements, and any applicable return shipping costs.
Certain products may not be eligible for return where permitted by applicable law.
5. Product Condition
Where a return is approved, products should generally be:
- Unworn
- Unwashed
- Unaltered
- In their original condition
- Returned with applicable tags or packaging where provided
We reserve the right to assess returned products before approving a refund or exchange.
6. Refund for Cancelled Orders
If GOG Nation cancels an order because a product is unavailable or we are unable to fulfill the order after payment has been received, the applicable amount paid for the affected order will be refunded.
7. Bank Transfer Payments
For orders paid by bank transfer, refunds will normally be made to the verified bank account or payment details provided by the customer, subject to our verification procedures.
8. Zelle Payments
For orders paid through Zelle, any approved refund will be handled using an appropriate method agreed with the customer and subject to verification of the original payment.
9. International Orders
For international orders, customers are responsible for any applicable customs duties, import taxes, or destination-country charges unless otherwise stated.
Where an order cannot be delivered because the customer refuses to pay applicable destination charges, the refund may be subject to applicable shipping, return, or other costs.
10. Shipping Fees
Unless required by applicable law or otherwise agreed by GOG Nation, original shipping charges may not be refundable where an order has already been processed or shipped.
11. How to Request a Refund or Cancellation
Contact:
GOG Nation
Email: customer@gognation.com
Subject:
Refund/Cancellation Request – Order #[Order ID]
Please include your Order ID and a description of your request.
12. Processing Time
Once a refund has been approved, we will initiate the refund within a reasonable processing period.
The time for the funds to appear in your account may vary depending on the payment provider and financial institution.